Refund policy
We stand by the WindshieldWOW!* with a lifetime warranty!
If your product breaks or otherwise becomes defective, we will repair or replace your product at no charge, for as long as you own your WindshieldWOW!
To be eligible for a warranty replacement, your damaged/malfunctioning item must be returned to us as-is. You must include all damaged pieces. Do not remove any parts or your warranty will be voided.
To start a warranty claim , contact us using the Warranty Claim form here. Simply tell us what is broken and we will immediately send out a replacement part or instructions on how to return the product for repair.
*Note: The Windshield WOW! device is only included in our lifetime warranty. The Windshield WOW! device consists of the two magnetic cleaning paddles. All accessories, spare part items, and other items including but not limited to all microfiber cloths, the Home Window Kit, the extension arm, and any other accessories are not covered by our lifetime warranty or returns.
Refund/Return Policy
We will accept returns for the WindshieldWOW! Pro Set and Basic Set purchases ONLY within 30 Days of Delivery of your order under the following return situations:
Unused Product: Product that is new, unused, and unopened is eligible for a full refund, minus a 10% restocking fee. You must request a refund by filling out our online Return Request Form here. Include your order number and reason for return and we will provide a return address. We will refund your purchase price (less the 10% restocking fee) once we receive the product and verify it has been unused and unopened. If you stated to us that the product is unused and unopened but our inspection of the product when received shows that the product is in fact in a used and opened condition, we will deduct a product return fee of 40% from your refunded amount. NOTE: If your product was originally shipped by us to you for free, we may also subtract a $12 shipping fee in addition to the return fee. Click here for the Online Return Request Form
Used Product (1-30 days after Receipt):
Your used product may be returned for a full refund of your purchase price within 30 days from product delivery (as dictated by package tracking) if the product is not compatible with your passenger vehicle relevant to the below compatibility guarantee that we advertise on our product listings:
"We guarantee the WindshieldWow!'s magnetic cleaning paddles, if used in accordance with our Use Instructions, to be fully compatible with your passenger vehicle's front and rear windshield glass and will provide consistent and firm pressure on your windshield without falling off while being pushed and pulled across the windshield glass as you clean your windshield glass.
If the WindshieldWow! magnetic paddle's are not compatible with your vehicle, send us a video of the paddles falling off during use and we will provide a full refund of your purchase price provided the video shows you using the product in accordance with our use instructions."
Refunds are excluded for any and all reasons not relevant to the above guarantee including, but not limited to the following use disclosures we provided in the product listing prior to your purchase:
- This Product is not for the elderly or those with weak upper bodies not capable of pushing/pulling approximately 4-6 lbs of force. The WindshieldWow! paddles apply up to 15 lbs of clamping force so it takes about 4-6 lbs of force to move them across. For some people this can be a work out!
- Product is not for Home Window Use. The paddles will not adhere to most home windows. This product is designed exclusively for vehicle windshield (front and rear) glass.
- Contains strong magnets, not for individuals with pacemakers.
- Requires proper glass cleaning techniques to be used to achieve perfect streak free results. Consult our Use Instructions to ensure great cleaning results. We do not warrant the cleaning results achieved with this product.
- Magnetic paddles will separate if the inside paddle hits the dash, pillars, mirror mount or other object attached to the inside glass.
You can request a refund by filling out our form and submitting a video showing the product is not compatible with your passenger vehicle via our online Return Request Form here. Include your order number and reason for return and we will provide a return address. We will refund your purchase price once we verify the vehicle incompatibly with the product. Click here for the Online Return Request Form
Note: No returns will be granted for accessories, cloths, other add-on items. Products used outside of its intended purpose (i.e. other window & glass usage) will not be granted a return. This product is only intended for vehicle windshields.
